Your Statutory rights are not affected by any of the following terms and conditions.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping basket contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

All orders placed are subject to these standard terms and conditions.

Paying by Credit Card
If you select to pay by credit card you will go through to HSBC secure payment area to enter in your credit card details.

Paying by Purchase Order
If selecting to pay by purchase order, you will need to enter your valid purchase order number. Companies choosing to pay by purchase order who do not have an account with DDA Shop are subject to normal credit checks. We will contact you within 24 hours by email or telephone if we are unable to accept your purchase order. If this is the case, you will be given the opportunity to pay by another method. Payment terms for purchase orders are 14 days from date of invoice unless stated otherwise.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within three days of receipt of the goods and return them to us in unused and in original packaging within 5 working days of receipt of goods, we will offer a refund for the items excluding any shipping costs and excluding a 20% (of the value of the goods) re-stocking charge. We will exchange items if they are found to be faulty on delivery to you and we are notified within three days of the customers receipt of the product. Any goods believed to be faulty should be returned to us and must be carefully repackaged in their original packaging. The goods will then be inspected within 2-3 working days and if the goods are confirmed to be faulty, replacement goods will be offered. If the goods are not found to be faulty or it is believed that the goods have been misused or not used in the correct manner, we will be unable to offer any refunds. We regret we are unable to accept returns of any item that has been cut or made to order unless the goods have been supplied incorrectly by us or are damaged (see above) We are also unable to offer a collection service for any unwanted item unless wrongly supplied by us or signed for as damaged on delivery.  Consent must be given by us for any returns so please contact us within 2-3 working days should you wish to return any item.  Once our consent is given items but be returned to us within 5 working days. Goods received without our consent or outside of the 5 day period will be returned to sender.

It is essential that all items to be returned or collected are packaged in their original packaging.  Some items are packed with special packaging to protect them during transit.  We cannot be held responsible for packages that have been returned to us damaged if they have not been returned in the full and complete original packaging.  This may affect your refund.

Delivery Information

Delivery charges are calculated on the total weight of the order. Over sized goods may be delivered on a pallet. It is the customers responsibility to ensure that they have suitable off loading equipment. Please make note of the delivery charges associated with each item.

If upon delivery any item is damaged, not of correct quantity or does not comply with the description, please endorse the delivery document accordingly and advise us immediately in writing. We are unable to accept any claims unless reported at the time of delivery.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.

Company Registration Information

Registered Office Address:

DDA Shop Limited
Tudor House, 26-28 High Street
Fenstanton
Cambridgeshire
PE28 9JZ
UK
Telephone: 0870 2424862
Fax: 01480 463908
Email: info@ddashop.com

Registered in England and Wales No. 05337373

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.