Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping basket contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

All orders placed are subject to our standard terms and conditions.

Paying by Credit Card
If you select to pay by credit card you will go through to HSBC secure payment area to enter in your credit card details.

Paying by Purchase Order
If selecting to pay by purchase order, you will need to enter your valid purchase order number. Companies choosing to pay by purchase order who do not have an account with DDA Shop are subject to normal credit checks. We will contact you within 24 hours by email or telephone if we are unable to accept your purchase order. If this is the case, you will be given the opportunity to pay by another method. Payment terms for purchase orders are 14 days from date of invoice unless stated otherwise.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within five days of your receipt of the goods and return them to us in unused and in original packaging, we will offer a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 5 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery charges are calculated on the total weight of the order. Over sized goods may be delivered on a pallet. It is the customers responsibility to ensure that they have suitable off loading equipment. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.

Company Registration Information

Registered Office Address:

DDA Shop Limited
34 The Broadway
St Ives
Cambridgeshire
PE27 5BN
UK
Telephone: 0870 2424862
Fax: 01480 463908
Email: info@ddashop.com